Customer Service

Customer Service

Where is my order ?

Simply head to the following link

and enter the tracking number provided in your order confirmation email, this parcel tracking tool will give you an estimate time of delivery and last known location.

How can I make a return?

    • For merchandise returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. If returned after 60 days, a merchandise credit will be issued equaling 25% of the original selling price. 
    • We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange. Any existing tags must be attached and items must be returned in original packaging. Defective items may still be accepted.
    • Final Sale Policy: all sale items purchased at an extra 50% off are final sale and cannot be returned or exchanged.

Can I cancel or change my order ?

Yes you can under 24 hours ! So contact us by email or whatsapp as soon as possible in order to cancel or change your order.


For immediate inquiries, you can contact us:

Whatsapp: +1-514-652-5889

Telegram: @MoroccanEssentials